We do not accept returns or cancelations, however Balinista offers a 100% SATISFACTION GUARANTEE. If there is any issue with your order please contact us immediately and we will be happy to rectify the situation.
EXCHANGES (IF APPLICABLE):
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us and provide your name, order number and photos. We make sure to answer all emails within 3-5 business days. If approved, exchanges can only be done within 1 week (7 days) of item delivery date.
RETURNS (IF APPLICABLE):
In very rare cases we will accept a return. To be eligible for a return, your item must be unused and in the same condition that you received it. A standard 35% restocking fee will apply to compensate for order processing expenses (employee wages/shipping costs). Item must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
There are certain situations where only partial refunds are granted. Items with obvious signs of use, any item not in its original condition is damaged, or missing parts for reasons not due to our error will be deemed as non-returnable items.
If approved, returns can only be done within 1 week (7 days) of item delivery date. If a prepaid return is approved, the label we provide must be scanned into USPS within 1 week (7 days).
Delivery refusals, return to sender due to customer error or unauthorized returns will be subject to a standard 35% restocking fee.