Return & Cancelation Policy
We do not accept returns or cancelations, however if there is any issue with your order please contact us immediately and we will be happy to rectify the situation. Please provide your name, order number and photos (if applicable) of both the packaging label and the product for further assistance. A photo of the packaging label may be required for any form of reimbursement or replacement. If a courtesy cancelation is given, you will be refunded in the form of an e-gift card and order will be subject to a restocking fee less shipping.
OUT OF STOCK/BACKORDER POLICY:
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 4 weeks, we will refund you in the form of an e-gift card or provide an alternative.
EXCHANGES (IF APPLICABLE):
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us and provide your name, order number and photos of both the packaging label and the product for further assistance. A photo of the packaging label may be required for any form of reimbursement or replacement. We make sure to answer all emails within 3-5 business days. If approved, exchanges can only be done within 1 week (7 days) of item delivery date.
RETURNS (IF APPLICABLE):
In very rare cases we will accept a return. To be eligible for a return, your item must be unused and in the same condition that you received it. A standard 35% restocking fee will apply to compensate for order processing expenses (employee wages/shipping costs). Item must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund in the form of an e-gift card will be processed.
There are certain situations where only partial refunds are granted. Items with obvious signs of use, any item not in its original condition is damaged, or missing parts for reasons not due to our error will be deemed as non-returnable items.
If approved, returns can only be done within 1 week (7 days) of item delivery date. If a prepaid return is approved, the label we provide must be scanned into USPS within 1 week (7 days).
Please notify us within 48 hours if there was a delivery issue or you received a damaged item.
If your package is missing please check with any neighbors, office attendants, or in any mailrooms. If the package is still not located we will conduct a formal investigation with the postal carrier on your behalf.
If it is found that the package was delivered successfully via GPS coordinates at delivery and speaking with the mail carrier on route and theft is suspected, we will need a police report to continue the process and/or offer a replacement or refund in the form of an e-gift card.
Delivery refusals, return to sender due to customer error or unauthorized returns will be subject to a standard 35% restocking fee. The remaining will be issued in the form of an e-gift card.